Portfolio · Hospitality · Direct Bookings
Havana Chalet: Direct-Booking Engine
Digitized the chalet's reservation flow end-to-end — a direct-booking engine, calendar, deposit handling, and the operational backbone behind it — so the property captures bookings without bleeding margin to OTAs.
The Challenge
What we walked into.
Reservations were happening over phone, DMs, and OTAs — meaning calendar conflicts, manual deposit collection, and a meaningful share of revenue handed over as platform commission. There was no direct channel doing serious volume.
The Approach
How we engineered the outcome.
Direct booking engine
Live availability, dynamic pricing rules, and a checkout that takes the deposit on the spot — no DM back-and-forth.
One calendar of truth
Direct, phone, and OTA bookings consolidated into one calendar so the same day can't be sold twice.
Operational handoff
Owner notifications, guest comms, and cleaning schedules wired into the booking flow — the digital layer carries through to operations.
Capabilities Applied
The exact services involved.
- Website
- Reservations
- Custom ERP
The Outcome
What changed.
Havana Chalet now runs a real direct-booking channel: the calendar holds, the deposit clears, the OTA share shrinks, and the operational layer follows the booking through to checkout day.
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